SAFETY PRACTICES, GUIDELINES, AND RULES:
-
Please do not come to the Club if you or anyone in your household is sick or not feeling well.
-
At the time you sign in or before play, you will be asked (“screened”) about whether you are exhibiting any COVID symptoms.
-
Social distancing must be practiced at all times, on and off the courts. Usually, social distancing will be 6 feet, but during and immediately after exercising, the requirement of social distancing is at least 12 feet.
-
You must have an updated signed waiver to participate at Frog Hollow Racquet Club. Waivers can be signed online and must be completed prior to playing.
-
Hand washing (at least 20 seconds) and use of hand sanitizer is strongly recommended before and after play.
Mask Wearing:
-
All customers and staff are required to wear a mask at all times anywhere at the facility (except where expressly referenced below) including while playing indoors.
-
Masks are strongly encouraged, but not required when you are playing outside and if -- and only if -- players are able to maintain a sustained 6-foot distance between themselves and others at all times. Even outside, players will still be required to wear masks any time they come within 6-feet of another person (on changeovers, when passing balls to another player, up at the net, etc.)
-
If you have a medical condition that qualifies as a legal exception to the masking requirement in section 3 in the current order by PA Department of Health, please advise us in writing and we will attempt to work with you to provide a reasonable accommodation, if possible (you do not need to provide proof of your condition or disclose the condition).
-
Mask rules apply to all customers, regardless of vaccination status.
-
Special rules will apply to summer camps and junior programs when masks will be required at all times on and off the court.
Court Check-in and Registration Procedures
-
All payments will be by credit or debit card – cards can be saved on file or used for over the phone for payment. Please note, adding your credit card on file is a secure method of payment. Frog Hollow stores your credit card with Authorize.net. Authorize.net adheres to strict industry standards for payment processing. No cash payments or checks will be accepted.
-
Members may make open court reservations on the phone, online, and on our app up to two weeks in advance. Non-members may book courts up to 48 hours in advance by calling the club.
-
Members and non-members may make program, and clinic registrations by phone or on the Frog Hollow Racquet Club app or website up to one week in advance.
-
Private lessons can be arranged with your pro or a member of our management staff and may be reserved up to two weeks in advance.
-
On the day of your court time/program/ lesson, please expect a call from us to give you information about where your court time will be and to take payment (if you do not have a credit card on file).
Facility Hours and Operations:
-
The Club will be open Monday - Friday: 6:30 am - 10:30 pm and Saturday & Sunday: 6:30 am - 10:00 pm.
(From 12/14 - 1/4 temporary hours will be 8:00 am - 4:00 pm outdoors only) -
The clubhouse and pro shop will be open with limited access – players should not congregate in the clubhouse and social distancing and masks will be required.
-
Please arrive no earlier than 10 minutes before your court time.
-
Please observe all marked areas created for your safety.
-
On the court, there are no scoreboards or on-court seating.
-
Water fountains will be turned off. Please remember to bring your own water.
-
If outside, please continue to sweep and line your courts after use – then immediately exit the court and wash your hands with warm water and soap.
-
Please exit the facility upon completion of your court time. There will be no group congregation at the facility.
-
Babysitting will not be offered.
Pro Shop:
-
The Pro Shop will be available for racquet stringing and racquet purchase.
-
Please let the desk attendant or pro shop attendant know if you need an item.
-
There will be no trying on shoes or wardrobe at this time.
Lessons, Clinics & Programming:
-
Our outdoor and indoor courts have touchless access.
-
Indoors: please wait in the designated waiting areas if your court is not open. Both the viewing areas above court 1 and court 4 have designated waiting areas created to keep social distancing from others while you wait for your court to become available.
-
Pros may teach up to 5 Adults and 4 Junior students at a time.
-
Please DO NOT touch any permanent structures (nets, scorecards, etc) or equipment (except if outside, you may sweep and line the courts as described above).
-
Please DO NOT touch the pros' equipment unless advised by pro staff.
-
Please DO NOT touch any tennis balls unless Pro staff advise it is okay.
-
Spectators are discouraged from attending lessons unless necessary (for example with children under the age of 12)must bring their own seating.
Ball Machines and Use of Ball Carts:
-
Ball machines are available on a limited basis (Monday through Friday 6:30 am - 1:00 pm)
-
Ball carts are to be used by staff members only
Bathrooms:
-
Bathrooms will be open. We ask that anyone under the age of 12 is escorted to the bathroom by a parent or guardian. We ask that everyone wash their hands before leaving the facility.
-
Close the top of the toilet when flushing, please.
-
No showers or lockers are available at this time.
Cleaning:
-
We continue to uphold our already high standards of cleanliness throughout the club and have added enhanced measures in response to COVID-19. Staff members are also involved in regularly sanitizing all high touch areas throughout the day. In addition, we have a deep clean three times a week by a cleaning company and nightly we fog high traffic areas with a hospital-grade fogger for added safety.